[Invalid] Account Lost

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hellbat100
Posts: 7
Joined: Wed Nov 20, 2019 7:59 pm

[Invalid] Account Lost

Post by hellbat100 » Wed Nov 20, 2019 8:05 pm

Hi Admin,

I am registered as hellbat127 in delugerpg and i am not able to login from past 2 days.Can you please check and let me know what happened to my account?

regards

Hellbat
Last edited by d1g1t on Thu Nov 21, 2019 12:36 pm, edited 1 time in total.

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d1g1t
DelugeRPG Admin
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Post by d1g1t » Thu Nov 21, 2019 9:56 am

When did you last log into it successfully?
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hellbat100
Posts: 7
Joined: Wed Nov 20, 2019 7:59 pm

Post by hellbat100 » Thu Nov 21, 2019 11:25 am

a month ago Digit

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d1g1t
DelugeRPG Admin
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Joined: Wed Dec 10, 2014 4:25 pm

Post by d1g1t » Thu Nov 21, 2019 12:21 pm

Then you most likely have the username wrong. You seem to have created a lot of accounts starting with 'hellbat' anyway.

Please merge some of those accounts, or at least mark them as secondary
Last edited by d1g1t on Thu Nov 21, 2019 12:40 pm, edited 2 times in total.
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hellbat100
Posts: 7
Joined: Wed Nov 20, 2019 7:59 pm

Post by hellbat100 » Sat Nov 23, 2019 12:11 am

I just had one account Hellbat127 which seems to be deleted the other Hellbats i am not familiar of might belong to someone else.But mine was Hellbat127.It appears it has been deleted

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d1g1t
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Post by d1g1t » Sat Nov 23, 2019 6:18 am

If you logged into it last month, it will not have been deleted. It will appear in other people's logs if you traded with anyone. And in messages if you've ever messaged to or received messages from anyone.
Last edited by d1g1t on Sun Nov 24, 2019 1:10 pm, edited 1 time in total.
Admin of DelugeRPG. (Contact Info)

hellbat100
Posts: 7
Joined: Wed Nov 20, 2019 7:59 pm

Post by hellbat100 » Mon Nov 25, 2019 7:17 pm

Nope I am trying to login but it says invalid creds and when i checked with a friend to search that account it doesnt show,so mostly it is deleted .Have no clue why?
Can you please check and restore it ?
I want to continue with what i left and carry on else i have to start all over again

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d1g1t
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Post by d1g1t » Tue Nov 26, 2019 6:57 am

Like I asked, is there absolutely any evidence that it existed last month when you say you logged in? I cannot find any.

As posted above, if it existed, it will still show up in other people's trade logs or messages.

I cannot check or 'restore' what doesn't exist.
Last edited by d1g1t on Tue Nov 26, 2019 6:57 am, edited 1 time in total.
Admin of DelugeRPG. (Contact Info)

hellbat100
Posts: 7
Joined: Wed Nov 20, 2019 7:59 pm

Post by hellbat100 » Fri Nov 29, 2019 11:12 am

Hi Digit,

It did exist I played on that profile named hellbat127.I dont have proof of it as i didnt save any screenshot of it till the time i stopped for some reasons.You can check your account deletion database and i am sure you will find that profile .Please restore it if you can ,I had progressed a lot on that profile and now i have to start from first unnecessarily when i already have a good account with a good progress.I dint know not logging in will mark my account to deletion.

regards

Hellbat127

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d1g1t
DelugeRPG Admin
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Joined: Wed Dec 10, 2014 4:25 pm

Post by d1g1t » Fri Nov 29, 2019 12:21 pm

If you did not use the account for longer than 15 months, it may have been deleted for inactivity. That is not a bug.

Accounts are deleted in batches of 50,000 and only when they have not had any activity in 15 months (less for banned accounts). It not possible that only your account has magically disappeared.

Repeatedly saying "please restore it" does not change the fact that there is no evidence that it ever existed one month back.
Admin of DelugeRPG. (Contact Info)

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