user: xuniorrmota gained access to my account and stole my pokemons

[Kenobi]

A user took my account and stole my Pokemons, so I got in touch and he claimed that I lent them to him when I didn't even give him anything. I need help. This has been going on for a long time and to this day I haven't been able to recover my Pokemons. I've been playing here for over years since the launch, and this has never happened to me, even though the account is new.

[d1g1t]

Does this "my account" have a username? Does this username have your email as the recovery email?
How is the account new if this 'has been going on for a long time' and you 'have been playing here for over years since the launch'?
And what are you talking about? You'll have to use more words to explain the situation.

[Kenobi]

and yes I have everything to recover the account, the user xuniorrmota just stole my pokemons and passed them to his account

[d1g1t]

That answers none of my questions.

[Kenobi]

Sorry for the confusion, the user: user: xuniorrmota gained access to my account: kenobi and stole my pokemons. It's been a while since this happened and I tried to ask him to return them but I couldn't. The reason I'm reporting it now is that there were some personal issues and I didn't have time to come here to follow the process and leave you without answers. If there are any typos, please forgive me, I'm Brazilian and I don't know English very well.

[d1g1t]

I'll number my questions so you don't miss any
1. Do you still have control of your Kenobi account?
2. Does this Kenobi account have your email as it's recovery email?
3. When did this happen?
4. How did this person gain access to your account? Why does this person know your password?
5. Are there any trade logs that support your claim? I don't see anything that looks like theft in Kenobi's trade logs
6. If this happened so long ago that there are no trade logs left, what are you expecting me to do with your report when there is nothing left for me to check?

[Kenobi]

1. I still have access to my Kenobi account 2. I have the sim's email 3. This happened a long time ago, but I tried to recover it by talking to the user xuniorrmota 4. I don't know how, because I didn't give him access to my account. 5. I don't know how to answer, because when this happened it was during a period when I had personal problems and couldn't keep up, and the user xuniorrmo knew about it. 6. If you didn't see any suspicious trade, for example: only one Pokemon for trade and they offered about 100 legendary Pokemon with valuable status. And now how are you going to solve it? I don't know how to answer. If there was a way for me to get my Pokemon back, but I think it would be too much or it's not in the game rules, how can you have access to the account and give it back to me, because as I said, I've been playing for a long time and this has never occurred to me. but if there was a way for me to get my pokemons back, or if not just ban the user xuniorrmota. anyway thanks for your attention

[d1g1t]

I don't know why you wrote that as a paragraph making it harder to read. 'This happened a long time ago' is not a good answer when you are reporting something that needs to be investigated. And I'm sure I can guess how this person knows your password. All your conversations with this person are in non-english. English may not be your first language, but it's the only language supported here and in-game. If people speak in other languages, I just assume people do not want any protection in terms of moderation.

Anyway, since you waited such a long time, no evidence of anything you are claiming exists. You may have had personal problems at the time, but that does not help me magically bring back logs that have been deleted.

So I will not be taking any sort of action. There is no need to respond to this or create any other posts on this topic.